诉求心理距离与消费者问题需要影响逆营销说服效果 ———行为效能感的中介作用
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宜宾学院博士后期资助项目:逆营销与说服:解释水平的视角(412 / 02160144)?


Influence of the Psychological Distance of Appeals and Consumers′ Demand Recognition on Demarketing:the Intermediary Role of Behavioral Efficacy
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    摘要:

    有效的逆营销可以减少消费者的资源浪费ꎮ 通过操纵逆营销诉求的心理距离ꎬ并且结合消费者的问题需要水平ꎬ考 察逆营销如何有效抑制消费者的资源浪费倾向ꎮ 研究结果表明:(1)心理距离较近(VS.较远)的诉求会产生更好的逆营销效 果ꎻ(2)问题需要较强(VS.较弱)的消费者更倾向受到逆营销说服ꎻ(3)当心理距离较近的诉求遇到问题需要较强的消费者 时ꎬ能够产生最好的逆营销效果ꎻ(4)行为效能感是逆营销沟通与其说服效果之间的中介变量ꎮ 在逆营销实践中ꎬ应该增强消 费者的问题需要ꎬ并且建构较近心理距离的诉求ꎬ以便增强消费者的行为效能感ꎬ最终提高说服效果ꎮ

    Abstract:

    Effective demarketing can persuade consumers to reduce the waste of resources. This study focuses on how de ̄ marketing reduces consumers′ inclination to waste through steering the psychological distance of appeals and recognizing consumers′ demands. The results show that firstlyꎬ close psychological distance ( vs. long distance) of appeals performs better in demarketingꎻ secondꎬ strong consumer demand (vs. mild consumer demand) is more susceptible to demarketing effortsꎻ thirdꎬ the combination of close psychological distance appeal and strong consumer demand produces best demar ̄ keting effectꎻ lastlyꎬ behavioral efficacy is the intermediary variant between demarketing efforts and its performance. Thereforeꎬ in the practice of demarketingꎬ consumer demand recognition should be stressed and psychological distance of appeals should be cut short to boost consumers′ behavioral efficacy and improve demarketing performance.

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王新珠.诉求心理距离与消费者问题需要影响逆营销说服效果 ———行为效能感的中介作用[J].西昌学院学报(社会科学版),2021,33(2):81-86.

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  • 在线发布日期: 2021-07-07